BCS Ltd processes personal information in compliance with the new General Data Protection Regulation (GDPR) that came into force on 25th May 2018.
This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. This policy also sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.
The content of this document
This Cookie and Privacy Policy applies to any collection and processing of personal data carried out:
- when you interact with our website www.granddesignstairs.com operated by BCS Ltd, 4 Old Park Lane, Mayfair, London W1K 1QW
- when you order a staircase or request other services from us, whether online on our site or offline, including when you contact our customer service for specific questions or requests
- when we communicate with you as part of our marketing activities
By accessing and using this site or otherwise providing us with your personal data you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Cookie and Privacy Policy.
We collect and process your personal data in accordance with all applicable data protection laws and regulations, including, without limitation, the laws promulgated on the matter by the European Union, such as the Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data and all the laws promulgated in the EU Member States, as well as the orders and guidelines issues by the competent data protection authorities, as applicable, and the General Data Protection Regulation (EU)2016/679 of 27 April 2016 (“GDPR”) and supplementing national provisions applicable as of 25 May 2018 (the “Data Protection Laws”).
What data do we hold?
a) Customers
If you are a customer, you will have provided us with the following:
- The name(s) and contact details of person(s) involved in the purchase and/or use of our products and solutions
- Billing and Delivery addresses of orders placed
No personally identifying information beyond the initial scope of providing products or services is asked.
b) Suppliers
If you are a supplier, you will have provided us with the following:
- The name(s) and contact details of person(s) involved with facilitating orders placed by us
- Financial details required in order to make payment for orders
c) Other Non-Customer Contacts
If you choose to provide us with identifying information such as your name, email address and/or phone number in response to direct marketing activities, the details given are only retained for making contact for the purposes of discussing and/or introducing relevant products and solution.
How are your data stored and used by us?
Personal data as defined above is used exclusively by us for the purposes of marketing. Information directly relating to the physical delivery of goods to customers’ specified locations is shared with our chosen delivery partners, who themselves are subject to GDPR legislation as data processors.
Data pertaining to customer accounts and purchases is stored on our internal system and accessible only to our selected personnel. Data storage is only limited to information directly related to delivering products and services.
We will share your personal information with third parties only where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
Data Subject’s Rights
As an individual whose personal data is processed as described in this Cookie and Privacy Policy, you have a number of rights which are summarized below. Please note that exercising these rights is subject to certain requirements and conditions as set forth in applicable law.
Right to rectification
You have the right to request from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you also have the right to request that incomplete personal data be completed,including by means of providing a supplementary statement.
Right to erasure (‘right to be forgotten’)
You have the right to request from us the erasure of personal data concerning you in certain circumstances as defined under applicable law. When your request falls within one of those circumstances, we will erase your personal data without undue delay. If, for technical and organisational reasons, we were not able to erase your personal data, we will ensure that it is fully and irreversibly anonymized so that we will not longer be holding such personal data about you.
Right to restriction of processing
In certain circumstances as defined under applicable law, you have the right to request the restriction of processing of your personal data. In such case, your personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.
Right to data portability
In certain circumstances as defined under applicable law, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another controller or to have such personal data transmitted directly from us to another controller, where technically feasible.
Right to object
In certain circumstances as defined under applicable law, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data by us and we can be required to no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedom so r for the establishment, exercise or defence of legal claims. This notably applies in case of processing of your personal data based on our legitimate interests or for statistical purposes.
Right to object to direct marketing
Where your personal data are processed for direct marketing purposes,you have the right to object at any time to processing for such direct marketing (including profiling related to such direct marketing).
Right not to be subject to a decision based solely on automated processing
Subject to certain restrictions, you have the right not to be subject to a decision based solely on automated processed, including profiling, which produces legal effects on you similarly significantly affects you.
Right to withdraw consent
If you have declared your consent for any personal data on processing activities as described in this Cookie & Privacy Policy, you can withdraw this consent at any time with future effect.
If you wish to access such personal data or exercise any of the rights listed above, you should apply in writing, providing evidence of your identity, to info[at]granddesignstairs.com.
Any communication from us in relation to your rights as detailed above will be provided free of charge.
In case you have a complaint about the way we handle your personal data, you may contact the Information Commissioner’s Office at following website www.ico.org.uk/concerns
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Disclaimer
We have taken reasonable care to ensure that the information contained on the website is accurate. However, the website makes the information available to you as a general information service only. The information contained on, or provided through, the website has not been prepared by taking into account particular objectives, situations or needs of any individual users. Accordingly, you should assess whether it is appropriate in light of your own objectives, situation and needs. For this reason we strongly recommend that you check any information by consulting a professional before proceeding with any project or acting on any of the information provided on the website.
